FAQ

FAQ

Welcome to Youyi/Yacca, we genuinely value the opportunity to assist you. Trusting the Yacca brand signifies more than just offering exceptional products; Our frequently asked questions section below addresses some of the most common inquiries we encounter. We encourage you to peruse this resource before reaching out to us with your questions or concerns. Chances are, you’ll discover the answers you’re seeking right here. However, if you ever find yourself in need of further assistance, please don’t hesitate to contact us ;

About Youyi

Established in 2005, Youyi is a committed manufacturer specializing in the development and sale of alternative brand tool batteries and chargers. Our product range encompasses an array of offerings, including tool batteries, outdoor power supplies, adapters, chargers, converters, and inverters. To address the unique requirements of market customers and avid fishing enthusiasts, we proudly introduced the Yacca brand. Yacca is dedicated to providing fishing enthusiasts with cutting-edge, fashion-forward, lightweight, high-capacity batteries compatible with sea fishing reels. Our offerings feature grenade-type and block-type appearance designs, boasting capacities ranging from 3500mAh to an impressive 25000mAh. We understand the importance of dependable and long-lasting power sources for your fishing endeavors, and Yacca is here to deliver just that.
No. 37, Shangyang Road, Chang’an Town, Dongguan,China
tel:+86 13713550705 Email:youyi@fishing-battery.com
Monday to Friday: 8:30 AM (China time) to 5:00 PM (China time) For assistance, please contact us via our phone hotline or email
Our official website:https://fishing-battery.com Our channel:Youtube.twoyc

Ordering

We accept Visa, MasterCard, Discover, and PayPal on fishing-battery.com.
When an item is out of stock, and we do not have an exact shipping estimate, the item is placed in a backorder status. Once shipping is scheduled and a date is specified, the order transitions from delayed shipping to pre-order.
When an item is out of stock, and we do not have an exact shipping estimate, the item is placed in a backorder status. Once shipping is scheduled and a date is specified, the order transitions from delayed shipping to pre-order.
While your ordered items typically arrive on the estimated date, in very rare cases, there may be delays due to factors beyond our control. In such cases, we will update the estimated arrival time as soon as possible and provide real-time information on the status of your shipment.

Delivery&Shipping

In general, our products on the platform usually include shipping costs. However, if you have additional accessory requirements, we will do our best to accommodate your needs, but shipping costs may be calculated separately based on the situation. We appreciate your understanding.
Deliveries during weekdays, from Monday to Friday, are typically completed within 2-3 working days. Holidays or uncontrollable factors like natural disasters can cause some delays and extend this timeframe. If there are any delays, we will make every effort to notify you.
Orders can be shipped to addresses within the 50 states of the United States. Unfortunately, some remote areas or islands in the United States are not within the delivery range. If your address cannot be serviced, we will contact you in advance and refund the payment to your account.
Due to the sensitive nature of battery products, transit times may be longer than regular items. The standard estimated delivery time is 8 to 10 working days. If unforeseen circumstances cause a delay in your shipment, we will notify you via email.

Warranty and returns

Under normal circumstances, the warranty period for our electric fishing reel batteries is 1 year. For more detailed warranty information, you can find it here:https://fishing-battery.com/warranty-policy-2/
Yoyi offers a 7-day satisfaction guarantee for returns. If our battery does not meet your expectations, we will provide a unconditional refund. However, you will be responsible for the incurred shipping and handling fees. For more specific return policy details, you can find them here:https://fishing-battery.com/return-policy/